MAIN RESPONSIBILITIES:

1. Workforce learning needs analysis

• Consolidate and analyse learning needs from business units to identify capability gaps
• Recommend learning interventions and support the development of annual training plans aligned with competency frameworks

1. Learning & development budget

• Assist in forecasting and budgeting annual learning activities, related costs and required resources
• Track actual spending and monitor the function's financial inflow and outflow against the approved budget for all L&D activities
• Prepare periodic budget utilization updates for the L&D Manager

1. Learning programmes coordination

• Facilitate development of materials in collaboration with content experts for learning programmes with reference to the Firm’s competency framework
• Coordinate development or refinement of training programmes outlines with instructors
• Work with business units to develop business case course content and ensure relevance to operational needs
• Support preparation and updating of training content, including technical, generic skills, compliance and elearning modules
• Recommend enhancements to learning roadmap and programme content to meet regulatory and firm requirements.
• Analyse external vendors’ learning course content, checking for suitability to meet training needs
• Propose suitable internal and/or external trainers in consultation with L&D Manager and business units

1. Learning programmes delivery

• Plan and coordinate internal and external learning activities according to the annual learning plan
• Communicate learning courses’ schedules, objectives, and key requirements to employees
• Liaise with internal instructors and external vendors on session schedules, content alignment, resource needs, and logistical arrangements
• Prepare training communications, materials, attendance records, and other administrative documents
• Monitor participation rates, session quality, and completion for both optional and mandatory learning programmes
• Analyse evaluation results, learning effectiveness, and participation data to identify improvement areas
• Track the usage and effectiveness of learning technology tools within programmes

1. E-learning system

• Maintain and update the Firm’s LMS; upload, test, and manage digital modules
• Track completion of mandatory e-learning and provide user support; escalate technical issues and coordinate with IT for fixes/ enhancements
• Develop plans and digital curricula, propose topics, and support content development for online modules
• Identify opportunities to enhance digital learning pathways, user experience, and virtual learning communities

1. Record of CPD activities

• Track CPD hours across service lines and ensure adherence to applicable professional requirements
• Guide employees on CPD rules and maintain accurate, auditable records to support internal review and external audits
• Prepare CPD dashboards/ summaries for management and flag compliance risks

1. Professional certifications

• Administer the firm’s sponsorship and certification programs for CPA, ACCA , or other professional qualifications
• Manage sponsorship agreements, ensure compliance with training bonds, and track repayment if applicable
• Prepare supporting data/documentation for submissions to relevant regulatory or governing bodies when required
• Provide advisory to staff on certification pathways, eligibility, and regulatory timelines

1. L&D policies

• Maintain up-to-date understanding of L&D policies, procedures, and related regulatory requirements; apply consistently across learning activities
• Advise employees and line managers on CPD, mandatory training, study leave, and sponsorship obligations
• Monitor adherence and support refinement of guidelines by consolidating feedback and proposing practical improvements

1. Separation Administration

• Administer study leave arrangements for certification candidates (eligibility, tracking, updates)
• Process training allowances for internal instructors with complete documentation for payment
• Maintain, scan and archive all L&D documents in designated systems to meet audit and compliance requirements

1. Technology and operational excellence

• Recommend improvements to L&D processes, workflows, and digital tools
• Identify operational gaps and propose practical enhancements to elevate learner experience
• Ensure all L&D activities meet internal audit and compliance requirements

JOB REQUIREMENTS:

• A minimum of a bachelor’s degree in Human Resources, Business, Education, Psychology, or related field
• 3 – 4 years of experience in Learning & Development or HR training operations
• Experience in a professional services/ audit/ tax/ consulting environment is preferred
• Experience with professional certifications, CPD tracking, or regulatory training is a strong advantage
• Demonstrate strong written and verbal communication skills in both English and Vietnamese, adjusting tone, clarity, and structure for different employee groups
• Strong understanding of CPD requirements and professional certification frameworks
• Proficient in MS Office 365; familiar with LMS platforms
• Good data analysis and reporting skills
  

BENEFITS:

• Monthly salary
• Laptop & stationery provision
• Annual performance review
• Annual performance bonus
• 13th-month salary
• Annual company trip/team building
• Annual health check-up
• Internal & external events
• Other benefits from RSM Offer Package

APPLICATIONS

Send CV to email: careers@rsm.com.vn or complete the Application Form below