Main Accountabilities:

Learning programmes coordination & delivery 

• Follow up with internal trainers on course outline and training materials 

• Register employees for internal & external learning course 

• Coordinate resources and logistics for learning courses 

• Prepare brochure for learning courses for communication to participants 

• Liaise with internal and external trainers on resources and logistical arrangements 

• Assist in providing support to instructors on logistic matters during training sessions 

• Track and report employee participation rates in learning programmes 

• Assist with post course administration, include conducting post-learning evaluation survey, archiving training materials, training recordings, participation reports. 

Record of CPD activities 

• Input CPD activities to support the provision of management information 

• Respond to employee queries relating to CPD activities 

E-learning system 

Assist with maintenance of internal e-learning systems to monitor participation

• Assist in designing & uploading courses on internal e-learning system 

• Respond to employee queries relating to internal e-learning system 

Professional certifications 

• Provide support on exam registration, annual subscription payment 

• Provide coordination and administrative support in the application of sponsorship program 

• Maintain & update list of sponsorship recipients  

Other responsibilities 

• Maintain employee exits and retirement records  

• Update employee master list, CPD activities records  

• Facilitate payments to vendors & archive payment documents 

Knowledge 

• Knowledge of L&D operations, program coordination, and learning cycles 

Generic Skills & Competencies 

• Good data analysis and reporting skills 

• Demonstrate strong written and verbal communication skills in both English and Vietnamese, adjusting tone, clarity, and structure for different employee group 

• Exhibit behaviours consistent with the Firm’s values, acting as a credible representative of the People function in all employee interactions 

• Represent the Firm through respectful, consistent, and service-oriented communication 

• Understand L&D’s role in building a learning culture, encouraging engagement rather than solely administering training logistics 

• Demonstrate strong organizational and time-management skills, effectively managing multiple priorities 

• Adopt a proactive, solution-focused approach and work independently with minimal supervision 

• Ensure accuracy and attention to detail in data handling, reporting, and learning compliance documentation 

Requirement

• A minimum of Bachelor’s degree in Human Resources, Business, Education, Psychology, or related fields. 
• At least 1-2 years of related work experience required 
• Prior working experience in internal HR services at global professional services firms will be highly advantageous 
• Fluent Vietnamese and English language (speaking, listening, reading, and writing) in social and business communication at a minimum Business Level 
• Proficiency in MS Office 365 applications 
• Vietnamese nationality